Refund policy

We have a 60-day return policy, which means you have 60 days from the date of dispatch to request a return. All items come with 12-month warranty support unless otherwise stated on the product descriptions.

By purchasing from us, you are agreeing to our refunds and returns policy. This refunds and returns policy may be updated anytime so please make sure you read this policy thoroughly before making your purchase.

To start a return, you can contact us at info@nextmart.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions at info@nextmart.com.au.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We reserve the right to require photographic or video evidence before accepting a return.

  • DOA (Damaged on Arrival)
    • We will replace your item if it is found to be Dead on Arrival (DOA) within 60 days from the date of dispatch.
    • Any DOA's must be returned to us within 14 days once we accepted your return request.
    • Our Customer Service member will provisionally determine whether the Product is DOA.
    • Where a product is provisionally determined as DOA we will arrange to replace the product or return it for repairs if it can be fixed or a refund.
    • We hold the right to send parts where we deem that it is reasonably easy to fix the product by you.
    • This ensures that we can offer you a faster solution for a problem rather than sending the item back and forth.
  • Faulty after 60 days from the date of dispatch (Normal Warranty Condition):
    • Under Normal Warranty Conditions, we will repair or replace the product at our discretion with no charge for parts or labour.
    • Replacement of the product or a part does not extend nor restart the warranty period.
    • If an item needs to be returned after 60 days from the date of dispatch, return postage will be at the buyer's expense.
    • We will not accept the return of a product without approval from our Customer Service Team.
    • Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that was delivered with the product.

  • Change of Mind
    • Our goal is to make sure you are satisfied with our products. Therefore, we are happy to accept returns for change of mind if the product does not suit your needs (e.g. too big or bought the wrong item), within 14 days after receiving the item.
    • All returns for change of mind MUST be notified prior to being returned.
    • Moreover, the postage costs for returns are NOT covered and the original postage cost (if charged) is non-refundable.
    • All items MUST be returned in the original condition and packaging and MUST be in a condition that we can restock and resell it.
    • We reserve the right to require photographic or video evidence that the item is in its original condition prior to accepting the change of mind return.
  • Cancel order/ wrong address provided:
    • If the item is dispatched and is requested to be canceled/changed address, the customer is responsible for the return shipping cost and the original postage cost (if charged) is non-refundable.
    • Item is non-refundable if it is lost due to an incorrect address is provided by the customer


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.